Applying OKRs to business operations from 2020, SAI GON DENTAL MAXILLOFACIAL SPECIALIST HOSPITAL CORPORATION (SD Hospital) has built an OKR target management system for its team. However, having just OKR targets is not enough – the hospital’s leadership team believes that there are still many gaps in management that need to be filled, and a destiny meeting with Simplamo platform is the exact tool they are searching for – a comprehensive business management software with US modern-thinking standard.
1. SD Hospital – OKRs are not enough
SD Hospital is the first private dental and maxillofacial hospital in Ho Chi Minh City. The business has continuously expanded and equipped itself with modern diagnostic and treatment equipment for oral health with 16 operating branches. In addition, SD Hospital constantly improves its professional quality and service procedures to assert its position as a leading reputable dental center in Vietnam.
Starting with the goal of increasing work productivity and achieving business objectives, SD Hospital has applied OKRs since 2020. With the effort and determination of the leadership team, after 3 years of persistence, SD Hospital has achieved some important goals. However, this is still not enough, according to Dr. Nguyen Quang Tien – Director of SD Hospital.
OKRs provide a very logical way to build and divide goals and help unleash the potential of employees, but in return, the business itself must have a good management system, including a strategic vision, responsibility chart, and regular meetings. That’s why OKRs are very successful in the world but have failed in many places in Vietnam. Understanding this, SD Hospital decided to choose the Simplamo platform to fill in the missing gaps, maximize the effectiveness of OKRs, and liberate leadership.
2. Challenges to complete the united management system in the hospital
Before turning to Simplamo, SD Hospital was facing some challenges in operations, such as:
- Applying OKRs but not having an effective way to pursue and measure the progress of goals, leading to missed or delayed targets.
- Not having an effective meeting framework, spending too much time on meetings, mainly to solve incidents, and repeating many times.
- Leadership is overloaded, with too much work, and no longer have time for themselves and large projects.
After a period of research and being impressed by its simplicity, system, and strong impact of Simplamo on the team’s thinking, SD Hospital decided to apply Simplamo in early December 2022.
To overcome challenges and improve the operational system for SD Hospital, the Simplamo team of experts spent time systematizing and digitizing the most important aspects of SD Hospital into software. Below are the highlights of the project:
Starting with the accountability chart
With the support of Simplamo, the system of 16 branches in HCM, Can Tho, and My Tho, along with many other functional departments, is displayed on one screen. Each position on the chart is associated with 5 roles and a main person responsible. In this way, each employee has a general overview of their system, how departments coordinate, and what each person’s role is. Transparency and clarity are the first key points for a healthy organization, the basis for delegating the right person, freeing up leadership, and unleashing the team’s capabilities.
Completing the measurement system: Scorecard – KPI
Indispensable with OKRs, KPI is a suitable piece to ensure that all activities are on track, provide a basis for evaluating employee performance, and identify “risks” in the organization. Starting by providing a mindset on how to build a proper and sufficient Scorecard table for the enterprise, Simplamo experts then work with SD Hospital to complete the index table on the software – the most important indices that the leadership team wants to understand weekly. The scorecard table will help the enterprise get rid of confusion, and worry, and divide everything into smaller pieces, aligning with the weekly reality, identifying and timely solving problems.
Meeting – the soul of connecting the team in the OKRs implementation process
Before using Simplamo, meetings were a persistent problem for a long time at SD Hospital. With 16 branches scattered across many provinces and cities, it seemed impossible to gather the leadership team for a meeting to solve problems and communicate effectively.
Wasting time, losing connection, repeatedly discussing, and not solving a problem affected the team’s morale…
Simplamo’s “Weekly Meeting” feature untangled the knot for SD Hospital after just 4 meetings.
The problem of organizing meetings at SD Hospital is similar to most of the businesses that Simplamo has encountered. What businesses need right now is an effective way to organize a meeting with a framework, time limits, easy review of KPI-OKRs objectives, and a clear resolution of issues to-do lists, automatic reporting sent to each person, and applicable to both online and offline meetings. All of these features are available on Simplamo.
3. The management system runs automatically and smoothly after 2 months of using Simplamo
After 2 months of operating the business on Simplamo, here are the impressive results that SD Hospital achieved:
- The OKRs system and KPI measurement indicators were completed and unified across the 16 branches’ systems.
- Completed the responsibility chart for the entire company and applied it to the 16 branches, meeting the system’s objectives of assigning the right person to the right job, serving delegation, freeing up leadership, and recruiting suitable personnel.
- Reduced 80% of time spent on meetings (from 8 hours to 90 minutes per week), increased efficiency for each meeting, and solved issues conclusively.
- 100% of goals were closely monitored and ensured to be completed on time by the team.
- The leadership team became more proactive in their work, knew important objectives to focus on, and effectively implemented them for the subordinates.
By clarifying the roles on the responsibility chart, Dr. Tien had a basis to delegate to the team, and the leadership had more time to invest in major projects and expand branches.
With the structured operation framework that Simplamo digitalized and perfected for SD Hospital, the weekly meeting was the stepping stone for the entire system to run smoothly and automatically over time.
By understanding each other and having a shared perspective on all issues, SD Hospital’s OKR goals became clearer and had the consensus of the team, making them easier to achieve than before. This was also what SD Hospital desired from the beginning of implementing the project with Simplamo.
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Simplamo is a modern management software that combines BSC, OKRs & KPI. Simplamo is suitable for various industries, helping them focus on goals and grow revenue.
Simplamo provides strong tools for effectively executing your strategies: Vision, OKRs & Goals, Scorecard, Organization Chart, Meeting, Issues, To-dos, Conversation, Process, and Performance Report,…
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